Question 1

What is the estimated delivery time for my order?

Accepted Answer

Delivery times vary depending on your location. Typically, orders are processed within 3-5 business days and arrive within 2-3 weeks for standard shipping.

Question 2

Can I customise my Randoseru or school uniform order?

Accepted Answer

Yes! Minori offers customisation options for Randoseru backpacks and school uniforms, including colours, styles, and school logos. Please visit our product pages for more details or contact us for assistance.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on the destination. Shipping options are available at checkout.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. However, personalised items are non-returnable. Please see our Shipping & Returns section for more information.

Question 5

How do I care for my Randoseru backpack?

Accepted Answer

To keep your Randoseru looking its best, avoid exposure to extreme heat or moisture. Use a soft cloth to gently wipe away dirt, and avoid harsh cleaning products that may damage the material.

Question 6

Do you offer wholesale or bulk order options?

Accepted Answer

Yes, we welcome wholesale and bulk order enquiries for schools and retail partners. Please contact our Customer Care team for information on our wholesale programme.

Question 7

How do I contact customer support?

Accepted Answer

You can reach our customer support team via our contact page, by email. Our team is here to help with any questions or concerns you may have.

Question 8

Are Minori’s school uniforms available in different sizes?

Accepted Answer

Yes, our school uniforms are available in various sizes to suit children of all ages and body types. We also offer adjustable features to accommodate growing children.

FREQUENTLY ASKED QUESTIONS